FAQ

Shipping Information

Orders are carefully packed and shipped from South Korea.

Please note that delivery times may vary depending on your location, customs processing, and your local postal service. More information about shipping methods and estimated delivery times is available during checkout.

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier. We cannot guarantee or control delays, loss, theft, or misdelivery that occur during transit.

If you experience any issues with your shipment, please contact your local postal service first for assistance.

For more information, please see our Shipping Policy page.

Returns & Exchanges

All sales are final. Returns and exchanges are not accepted.

If your order arrives damaged or you receive the wrong item, please contact help@heartpuff.com within 7 days of receiving your order, and we'll be happy to assist you.

Commissions

Heartpuff is not accepting personal commissions at this time.

For commercial projects, licensing, or other business inquiries, please contact work@heartpuff.com.

Questions

If you have any additional questions, please feel free to reach out to help@heartpuff.com.