FAQ
ORDER FULFILLMENT & DELIVERY
Order fulfillment: 1~7 business days
Delivery time: 3~20 business days
Current countries that we are able to ship to:
AUSTRALIA, BRAZIL, CANADA, CHINA, FRANCE, GERMANY, HONG KONG, JAPAN, MALAYSIA, PHILIPPINES, RUSSIA, SINGAPORE, SPAIN, TAIWAN, THAILAND, UNITED KINGDOM, U.S.A, VIETNAM, INDONESIA, NEW ZEALAND
PACKAGE TRACKING
Please allow 48 hours for the tracking to update. For shipment inquiries, please contact your local delivery service. We cannot provide refunds for any damaged or lost packages after we dispatch your order. Please take this into consideration before ordering from us.
EDIT OR CANCELLING ORDERS
All sales are final after your order has been shipped. If you wish to cancel or edit an order before your order is shipped, please contact us at help@heartpuff.com
WHERE DID YOUR APPAREL GO?
We moved all of our apparel items to heartpuffapparel.com Please visit us there for all your apparel needs!
ADDITIONAL QUESTIONS
Contact hello@heartpuff.com if you have any further questions. Thank you!