PLEASE READ! - Shipping Suspension/DELAY due to COVID-19

FAQ

💗Heartpuff Jewelry

About

Heartpuff Jewelry is hypoallergenic and nickel-free fashion jewelry designed by us. We carefully select our materials from Seoul and hand-assemble our designs. Heartpuff jewelry is made-to-order, meaning your jewelry orders are made just for you with new materials upon ordering.

 

Jewelry Care

While our jewelry is safe to wear, if you have sensitive skin and discover that our jewelry causes irritation, please keep in mind that we do not offer refunds or take responsibility for any personal inconveniences. Always remember to take Heartpuff jewelry off at the end of the day, and do not wear them while washing or sleeping.

To protect your Heartpuff jewelry and prevent tarnishing, we recommend that you never let the jewelry come in contact with water or chemicals of any kind. Avoid harsh movement and handle with care, as our jewelry is handmade and fragile. To store your Heartpuff jewelry, carefully wrap the jewelry in tissue paper and store separately in a protected area away from the sun.

 

Changes to your jewelry order

If your jewelry order has not yet been shipped and you wish to change something in your order, please email us ASAP at help@heartpuff.com with the following information: 1. Order number, and 2. Details of the changes. After we ship out your jewelry, there can be no delivery interceptions or cancellations/refunds.

 

💗Heartpuff T-Shirts

Our T-shirts are a print-on-demand product. Please check individual product pages for sizes and specifics. Any T-Shirt order changes must be made within 24 hours of the initial order. We cannot provide a refund or cancellation after that. If you need to change or cancel your T-shirt order within the 24 hours, email help@heartpuff.com with your order number and details of your changes / cancellations.

 

💗SHIPPING OPTIONS

1. EMS SHIPPING ($30): Fastest shipping option

Your package will arrive quickly in less than 7 business days once we ship out your order. Please keep an eye on your package's tracking! If you do not receive your order within 7 business days after we shipped out your order, your package is most likely being held at your local post office due to missed delivery attempts. It will be your responsibility to contact your local post office to schedule a re-delivery.

2. NORMAL SHIPPING ($7): Normal shipping option

Your package will arrive in a few weeks to a maximum of 1 month once we ship out your order. Please keep an eye on your package's tracking! If you do not receive your order within a month after we shipped out your order, your package is most likely being held at your local post office due to missed delivery attempts. It will be your responsibility to contact your local post office to schedule a re-delivery.

 

💗Order Processing Time

Please allow 1~14 business days for us to print / hand-make and dispatch your order. Thank you very much for your kind patience and understanding.

 

💗Tracking Updates

After receiving your order shipment email, your tracking will usually update within 48 hours. During shipment the tracking will only update on major checkpoints, such as when your package arrives at your nearest customs office, when it arrives in your city/town, and when it is delivered or held at the post office.

 

💗Returned Package

If your package is unclaimed at your address, and then sent back to us, we will contact you via email.

 

💗Refunds and Returns

All sales are final after we ship out your package. There will be no delivery interceptions, cancellations, or refunds/returns. (otherwise stated above) Please take this into consideration before ordering from us. However if there is a problem with your order please email us at help@heartpuff.com and we will do our best to help.

 

💗Other

Due to differences in monitor and image brightness for display, the actual colors of our products may differ slightly from the photos shown on our site. Please understand this before purchasing from us.

If you have any more questions regarding your order, please do not hesitate to email us at help@heartpuff.com. We will be happy to help and get back to you as soon as possible. Thank you very much for your support.


💖CONTACT💖

♡ EMAIL: help@heartpuff.com
♡ Twitter: twitter.com/heart_puff
♡ Instagram: instagram.com/heart_puff