WELCOME!♡ Receive free prints and stickers with your order! Click here for more info!♡

FAQ

💗 About HEARTPUFF

HEARTPUFF is a small independent art and jewelry business based in South Korea. Our team consists of two artists: Rin and Silver.♡

Take a peek inside Heartpuff Diary to read more about us!

 

💗 Heartpuff T-Shirts

Our T-shirts are a print-on-demand product. Please check individual product pages for sizes and specifics. Any changes to your T-shirt order must be made within 24 hours upon ordering. Please take this into consideration before ordering from us.  If you need to change or cancel your T-shirt order within the 24 hours, email help@heartpuff with your order number and details of your changes / cancellations.

💗 Heartpuff T-Shirt Wash Care

♥Wash inside out with cold water using a gentle cycle.
♥Hang-dry (BEST) or Tumble dry on lowest setting. 
♥If needed, Iron inside-out on lowest setting while avoiding the print.

 

💗 Heartpuff Jewelry

Heartpuff Jewelry is Korean fashion jewelry that we design and hand-make. We hand-pick various jewelry-making materials from Seoul to assemble and create our Heartpuff designed jewelry. Our jewelry is made-to-order, meaning they are freshly made just for you with new materials upon ordering. Our designs are inspired by magical girl anime, video games, and daily Korean fashion.


💗 Heartpuff Jewelry Care

Heartpuff jewelry is hypoallergenic and nickel-free fashion jewelry.

While our jewelry is safe to wear, if you have sensitive skin and discover that our jewelry causes irritation, please keep in mind that we do not offer refunds or take responsibility for any personal inconveniences.

To protect your Heartpuff jewelry and prevent tarnishing, we recommend that you never let the jewelry come in contact with water or chemicals of any kind. Avoid harsh movement and handle with care, as our jewelry is handmade and fragile. To store your Heartpuff jewelry, carefully wrap the jewelry in tissue paper and store separately in a protected area away from the sun.

TIP: Always remember to take Heartpuff jewelry off at the end of the day, and do not wear them while washing or sleeping.

 

⭐ SHIPPING OPTIONS AND INFO ⭐

💗 1. EMS SHIPPING ($30): Fastest shipping option!

Fast delivery. Your package will arrive quickly in less than a week after we ship out your order. Disclaimer: Please keep an eye on your package's tracking! If you do not receive your package after a week (after we shipped out your order), your package is most likely being held at your local post office due to being unclaimed at your address. It will be your responsibility to call/contact them locally and retrieve it /schedule a re-delivery.


💗 2. NORMAL SHIPPING ($7): Normal shipping option!

Delivery with normal ($7) shipping can take anywhere from a few weeks to a maximum of 1 month. Disclaimer: Please keep an eye on your package's tracking! If you do not receive your package after a month (after we shipped out your order), your package is most likely being held at your local post office due to being unclaimed at your address. It will be your responsibility to call/contact them locally and retrieve it /schedule a re-delivery.


We occasionally get packages sent back to us if the delivery is unsuccessful and not claimed on time. If your package is unclaimed at your address, and then sent back to us, we will contact you via email.

 

💗 I want to add/remove something in my already placed order! (not yet shipped)

T-SHIRT: T-Shirt order changes must be made within 24 hours of the initial order. We cannot provide a refund or cancellation after that. If you need to change or cancel your T-shirt order within the 24 hours, email help@heartpuff.com with your order number and details of your changes / cancellations.

JEWELRY: If your jewelry order has not yet been shipped and you wish to change something in your order, please email us ASAP at help@heartpuff.com with the following information: 1. Order number, and 2. Details of the changes. After we ship out your package, there can be no delivery interceptions or cancellations/refunds.

💗Order Processing Time
Please allow 1~14 business days for us to print / hand-make and dispatch your order. We usually send out early orders within 7 business days, but occasionally we need a bit more time when we receive many orders at once, which is why we request an additional 7 business days just in case. However we always do our best to not make our customers wait too long. Thank you very much for your kind patience and understanding.♡

💗 Refunds and Returns
All sales are final after we ship out your package. There will be no delivery interceptions, cancellations, or refunds/returns. (otherwise stated above) Please take this into consideration before ordering from us.

💗My tracking isn't updating/hasn't been updated for a while!
After receiving your order shipment email, your tracking will usually update in 48 hours or less. During shipment the tracking will only update on major checkpoints, such as when your package arrives at your nearest customs office, when it arrives in your city/town, and when it is delivered or held at the post office.

💗 I don't have my ears pierced! / Is there a CLIP-ON earring option available?
Yes, we offer clip-on earring options for most of our earrings! Please choose the correct CLIP-ON option when adding to your cart. Some of our earrings do not support the clip-on option however, so please read the individual pages before ordering.

⭐Due to differences in monitor and image brightness for display, the actual colors of our products may differ slightly from the photos shown on our site. Please understand this before purchasing from us.

⭐ If you have any more questions regarding your order, please do not hesitate to email us at help@heartpuff.com We will be happy to help and get back to you ASAP. Thank you very much for your support! ♡ ♡ ♡


💖 CONTACT 💖

♡ EMAIL: help@heartpuff.com
♡ Twitter: twitter.com/heart_puff
♡ Instagram: instagram.com/heart_puff