Dear Heartpuff Customers,
Unfortunately we decided to stop receiving store orders for now as a handful of packages from the recent batch were sent back to us due to sudden international package delay/suspensions to prevent the spread of COVID-19. Thank you so much for the amazing support you've given us during these times.
For orders that were recently returned to us and that were not yet sent, we are offering full refunds on, (T-Shirt items cannot be refunded) or we kindly ask that you are patient until we can send them out again in a month. (or more) We contacted all of the affected customers via email, so please check!
Thank you for your understanding and support! If you have any questions about your order please email us at email@example.com and we will be happy to help. We will be keeping everyone updated and will announce on our social media when we are open again.
Please remember to wash your hands and avoid social gatherings to help prevent the spread of this virus. Stay safe!
Thank you so much,
Rin / HEARTPUFF