Dear Heartpuff Customers,
Due to the worldwide COVID-19 pandemic and it's effect on each country's international postal services, it is currently difficult to register or send out packages without experiencing rejected, lost, or returned packages. Unfortunately we have no choice other than to stop receiving and sending out store orders until the developing situation clears up. Thank you so much for the amazing support you've given us during these times.
For orders that were recently returned to us and that were not yet sent, we are offering full refunds on, (T-Shirt items cannot be refunded) or we kindly ask that you are patient until we can safely send them out again. We contacted all of the affected customers via email, so please check!
Thank you for your understanding and support! If you have any questions about your order please email us at firstname.lastname@example.org and we will be happy to help. We will be keeping everyone updated and will announce on our social media when we can start sending out packages again.
Please remember to wash your hands and avoid social gatherings to help prevent the spread of this virus. Stay safe!
Thank you so much,
Rin / HEARTPUFF